Facial recognition error sees woman accused of theft

A woman who was wrongly accused of shoplifting toilet roll due to an apparent mix-up with a facial recognition system was left "fuming" after being ejected from two Home Bargains stores.

Danielle Horan was escorted from the branches in Greater Manchester in May and June and initially given no explanation.

She later discovered she was falsely accused of stealing about £10 worth of items after her profile was added to a facial recognition watchlist to prevent shoplifting.

Retail security firm Facewatch, which provides the technology, said: "We acknowledge and understand how distressing this experience must have been and the retailer has since undertaken additional staff training."

The firm said a review of the incident later showed the items had been paid for.

Home Bargains has declined to comment.

Ms Horan, who runs a makeup business, said she at first "thought it was a joke" when the manager of Home Bargains in Regent Road, Salford, asked her to leave the shop on 24 May.

She said: "Everyone was looking at me. All the customers at the till and I was like 'for what":[]}